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Bathstore Reviews

89%
service rating
(693 reviews)
Post Rating Comment Company Comment
52 Minute(s) ago
rang day before to say it would come 9-1
55 Minute(s) ago
The service was excellent, assisting the cancellation of certain products over the phone, the delivery speed and service and the website was easy to navigate.
58 Minute(s) ago
excelent on line service
1 Hour(s) ago
Ordered online and specified a day when I would be home to receive the delivery, received email from Bathstore confirming day of delivery. Delivery failed to arrive that day. Phoned local Bathstore as mentioned on email. Store assistant did not have a clue about my order of why it had not arrived. Phoned Bathstore customer support who did not have a clue either and said they would contact local local store. Next day delivery arrived I was not home as I said I was only home the day before. Delivery left with a neighbour.
2 Hour(s) ago
very impressed with the service received via phoning and leaving a message, also very impressed with the female staff at your shop in burnley.
2 Hour(s) ago
The range of products is matched by the excellent quality.
2 Hour(s) ago
1st class on line ordering/delivery
2 Hour(s) ago
Arrived on time and intact
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5 Hour(s) ago
Good service, although I was told I would get a phone call from the delivery driver prior to him arriving, however on this occasion no contact was made.
6 Hour(s) ago
Very quick delivery of my order, after looking at two other diy stores who stated a 2 week wait & a month wait. Very pleased with your service.
8 Hour(s) ago
Good quality at a competitive price
8 Hour(s) ago
Was very pleased with all the phone calls confirming delivery date and time which were adhered to but not so happy when they delivered the wrong goods and arrangements had to be made to return the item and receive the correct item.
8 Hour(s) ago
Very good service,quick delivery
10 Hour(s) ago
Excellent service, I ordered my new bath online and was delivered on time on the selected date with a call from the delivery man to tell me what time to expect him
12 Hour(s) ago
Basic service and OK product. Hello,

Thank you for your feedback, I am sorry to hear that your plumber had an issue during installation. Our technical team have advised that the connection is a standard 1 ½ inch (38mm) push fit.

Should you or your plumber require any further assistance then please contact our technical support team on the number below.

Bathstore Customer Service
08000 232323
12 Hour(s) ago
It took 4 attempts to deliver to my address in East Looe Cornwall. The first time it came down in a 7.5t truck, impossible to get down the street as narrow. I was then told it would be delivered in a small van. It was delivered in an extra long wheel base panel van that was too long to get around a corner. The next delivery was delivered to the invoice address in Plymouth. The 4th delivery, I had to arrange to meet them in a suitable area to cross the items to a VW Caddy size van and take to the delivery address, luckily one of the lads agreed to help me while the other waited with their van. I explained that access could be gained from the top road and turn around at the bottom but they would not try. I am pleased with the products bought but unhappy about the delivery as I had explained that the streets were narrow, especially taking 4 attempts. Hello,

Further to our telephone conversation, once again, I am sorry to hear of the issue you have encountered with the failed deliveries, and the inconvenience that this situation has caused. May I assure you this matter is indeed regrettable, and this unusual situation is being investigated to avoid any future reoccurrence; I trust that the offer we have put forward as a gesture of goodwill, may go someway to assure you of our commitment to customer service, and should you have any further queries then please contact us on the number below.

Bathstore Customer Service
08000 232323
12 Hour(s) ago
only complaint is the time between placing my order and reciept of goods.(Ordered 7th. Feb. delivered 21st. Feb) Two weeks . Other companies who I ordered bathroom equipment from dispached within two days!
13 Hour(s) ago
The item arrived damaged
 Hello,

Thank you for providing your feedback, it is very important to us. I am so sorry that the toilet seat arrived damaged. May I assure you that this issue will be taken up with our delivery service. I would like to apologise for any inconvenience this situation caused, and should you have any further queries, please contact us on the number below.

Bathstore Customer Services
08000 232323
13 Hour(s) ago
Very helpful and knowledgeable staff. Everything went as it should.
13 Hour(s) ago
Helpful with selection
20 Hour(s) ago
they were very good when dealing with me
22 Hour(s) ago
Ordered on-line including delivery date - then phoned store to change date - OK - delivered on new date in time slot as informed - and taken up steep stairs by delivery guys - all very simple and efficient.
23 Hour(s) ago
I can describe just customer service by telephone as I bought on-line. It was nice, polite and helpful.
The same can to say about delivery guy. He agreed to let me know one hour in advance, so I didn't have to take the whole day off :)
 Hello,

Firstly, thank you for providing your feedback; we are pleased to hear that you are happy with the service that has been provided.

However, we are sorry to hear that you are disappointed with the “Monte Carlo” toilet.

This range is very popular, and we are not aware of any inherent issue.

That said, we can fully appreciate your dissatisfaction with this situation, therefore in view of this we have sought advice from our technical support team, in an attempt to help you overcome this issue.

In the first instance, we would suggest that you ask your Installer to check that the toilet and cistern have been installed correctly, and that the water levels are correctly set to enable the toilet to perform as would be expected.

Should this issue remain, please contact our technical support team on the number below, and they will assist you further.

Bathstore Customer Service
08000 232323
25 Hour(s) ago
delivered on time,helpful in store, did exactly what they said they would
26 Hour(s) ago
very efficient service. very pleased indeed!
26 Hour(s) ago
quick and prompt delivery
26 Hour(s) ago
Overall good, but some parts lacked instructions or did not give good enough guidance (a warning to make sure you adjust bath to the height of your panel would be nice). Nice when manuals and instructions are on the website but not all parts did, especially the ones I lost the instructions for!
 Hello,

Thank you for your feedback, I am sorry to hear that the countertop arrived damaged. May I assure you that in such an unfortunate circumstance, we would endeavour to re deliver the item as quickly as possible, and I must apologise for any inconvenience this caused.

Furthermore, I am sorry to hear that you feel let down by some of our instructions, Bathstore are a company that are committed to continual improvement, therefore your comments have been passed onto our technical department. Should you require any further assistance regarding our products, then please contact us on the number below and we will happy to assist you.

Bathstore Customer Service
08000 232323
26 Hour(s) ago
Excellent service and polite staff .......
27 Hour(s) ago
Very straightforward order process, good communication from local store
29 Hour(s) ago
I would have helped if at the time of ordering I had been informed that if the shower enclosure was being fitted on a concrete floor then I would need extra parts in order to fit it. As this did not happen, I was unable to have the shower enclosure fitted when I had arranged as we had to wait a week for the delivery of the extra parts required. As you can imagine I was not very happy.
 Hello,

Thank you for your feedback, I am sorry to hear of the delay that you have experienced and I apologise if you feel let down by the information supplied. When purchasing the shower tray online, it suggests other items that you may require, such as the shower tray frame. The product information for the shower tray also states that you can purchase a frame separately which includes height-adjustable legs, used to raise the tray above the floor to accommodate plumbing pipes and wastes. Should you have any other queries regarding our products, may I ask that you contact us on the number below and we will be happy to assist you further.

Bathstore Customer Service
08000 232323
32 Hour(s) ago
No problems yet but not installed.
32 Hour(s) ago
Kept up to date with delivery times etc. However, would have preferred a more definite time as between 12.00 and 18.00 is not very helpful.
32 Hour(s) ago
Apart from the fact that the delivery mans attitude was not of a standard I would have expected - the 30 minute call was received at 10 minutes and my fitter had to go to the van to collect the item - the impression given that the men obviously didnt have time to be hanging around. This was the second delivery I've had and thankfully my first experience was totally the opposite experience - faultless.
34 Hour(s) ago
Delivery was scheduled, and then punctual
35 Hour(s) ago
All items are good quality fittings, service was excellent. Was kept informed of deliveries at all times
36 Hour(s) ago
easy to order and they called the day before delivery to give me an approx time of arrival
36 Hour(s) ago
Easy to order, arrived on time and they are perfect.
36 Hour(s) ago
Delivery was prompt and order arrived on the date it was promised
37 Hour(s) ago
online service was easy and the delivery came as stated. The Pedestal was broken on delivery and the driver returned the product back to the warehouse. Unfortunately we then heard nothing from the Bathstore about a replacement until we chased them twp weeks later. Luckily we were not in a rush to fit the product.
37 Hour(s) ago
Placed order online, selected next day delivery, item never arrived. Got into an argument with the local store who were shipping the item who basically said "that's what happens when you order online!". Rejected the delivery when it did arrive as I had to source another trap from a local plumbers merchant, asked for a refund and was told I needed to give all of my debit card details over the phone!! No way. Alrernatively I could drive 15 miles to the store. Rediculous!
 Hello,

I am sorry to hear that there was an unforeseen delay with the selected delivery date, I can fully appreciate the disappointment that this situation caused. Clearly, this in no way represents the standards that we set ourselves as a business. With regard to the refund, we do not hold customers card details following the payment transaction, therefore to arrange a refund we require the card details again, I must apologise for any inconvenience this caused.

Bathstore Customer Service
08000 232323
38 Hour(s) ago
Good value; good communication; good service
20-Feb-2012
Extremely speedy and efficient delivery.
20-Feb-2012
Very helpful and friendly service.
20-Feb-2012
Always very helpful instore (Shepherd's Hill, Reading).