Bathstore Reviews

88%
service rating
(3585 reviews)
Post Rating Comment Company Comment
9 Hour(s) ago
I have not installed the products yet - but they look good value & arrived well packed!
12 Hour(s) ago
Although a very small item was ordered it was delivered quickly and efficiently just like when we had a large order for a complete bathroom. Bathstore gives excellent service all the time.
13 Hour(s) ago
Super quick response from the local store after I'd placed my online order, and several follow up phone calls to keep me informed about delivery.
14 Hour(s) ago
The order arrived damaged a week ago. This was reported to the contact store by phone the same day who said that the item would be replaced and the damaged item collected at the same time by the end of this week and I would be kept informed of progress. No info arrived so last Tuesday I phoned again and the same message was given by the manager. To date, 24th May, no info received and no replacement has arrived. This is now one week after receiving the original part. Would you be happy with this service? I'm not. Hello

I am very sorry to hear that the towel rail was found to be damaged and for the delays and poor communication with our store.

Clearly this situation does not represent the level of service that we strive to achieve and I am very sorry for any inconvenience caused.

It is my understanding that my colleague in store has now arranged for a replacement to be delivered Tuesday 28th May.


May I take this opportunity to thank you for your cooperation and patience to date.

Kind Regards

Bathstore Customer Service Team
08000 23 23 23 option 3
16 Hour(s) ago
Great product, delivered with loads of info about delivery time. Great product
26 Hour(s) ago
Local store who dealt with my issue no problem Hello

Thank you for taking the time to provide us with your feedback.

It is very disappointing to hear of the issues that you have experienced with the delivery of the basin.

Clearly this situation does not in any way represent the level of service that we strive to achieve, and will be investigated internally.

I am pleased to hear that you have now received the goods.

May I take this opportunity to thank you for your cooperation and patience to date and apologise for any inconvenience caused.

Kind Regards

Bathstore Customer Service Team
08000 23 23 23 option 3
34 Hour(s) ago
easy and simple to order - delivery was an hour early but luckily someone was in
34 Hour(s) ago
Equipment excellent, delivery poor, delivery organization insisted they had tried to deliver and I was out, if I wished I could pay for it to be delivered another day. I told them I had been in my garden all morning and the driver would have to pass me to get to the door, he arrived hours later and admitted he had not been near the house.
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35 Hour(s) ago
The products are excellent, but the website promises next day delivery. I ordered just after 1pm on Tuesday, but the delivery time I was given was Thursday between 0and 13.05. It didn't arrive and the only way I could find out what was happening was to contact the nearest store, even though it was an online order. I was advised the drivers were running late and my goods wouldn't arrive until 15.30. What is the point of providing contact numbers if they don't contact you!
35 Hour(s) ago
Good all round service. No problems
35 Hour(s) ago
Order arrived as expected and delivery men were happy to carry the stell bath upstairs into the bathroom.
36 Hour(s) ago
Very efficient service both online and at the store in Bolton. Would definately
use again.
38 Hour(s) ago
Easy process, quick delivery! Great Service.
38 Hour(s) ago
Prompt courteous service, called me to confirm delivery slot and advice on returning the product
38 Hour(s) ago
Generally good but didn't respond to an email I sent when I had problems assembling - see below.
41 Hour(s) ago
Very easy process and amazing delivery and speed
22-May-2013
Range and quality of items good
22-May-2013
Appalling - they tried to deliver pedestal 3 times and failed due to product either being broken in transport or faulty label. Therefore failed to deliver in time for the plumber who had been booked 4 week previously to do job on specific date (20.5.13) Have now had to rebook another plumber to fit the sink as a stand alone job as the plumber who was supposed to do the toilet and sink in one day is now fully booked and can't come back for 3 weeks. Additional cost to me to get another plumber in at short notice is £200. When did finally deliver the pedestal - they delivered it twice - one direct from bathstore and one from dpd. Was told 2 days ago that Manger would contact me from Newbury store to discuss compensation, but as yet no call. Worst company I have ever had the misfortune to deal with - totally useless and incompetent and the quality of the products is pretty poor even for those that aren't actually broken - uneven glazing, "potholes" in finish. Do not use bathstore. Hello,

Thank you for your feedback; I am very sorry to hear that the pedestal did not arrive in an acceptable condition, I can fully understand the disappointment and frustration this situation would cause. With regard to installation, we do advise customers not confirm the start date with their Installer until you have checked the goods following delivery, to ensure that any such issues can be resolved. That said, we sincerely apologise for the inconvenience this situation has caused and have arranged for your complaint to be escalted to senior management, who will contact you directly. Should you have any further queries in the meantime then please do not hesitate to contact us.

Bathstore Customer Services
08000 232323