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Bathstore - Delivery Information

Delivery Information

Delivery Information

We have developed 4 great delivery service options to give you the maximum convenience and fastest possible delivery of your dream bathroom.

Express

Express Plus

Premium Home Delivery

Store Collect

Designed to get small items
to you as quickly as possible, the next day in most cases, if you order before 2pm (deliveries will be made between 7.30am and 6.30pm).

We've added a GUARANTEED before noon service for added speed and convenience, if you order before 2pm (deliveries will be made between 7.30am and 12 noon).

As the specialists, we know that some of our bathroom products require special handling. Our Premium Home Delivery service includes added features such as timed delivery windows and room of choice delivery.

We know everyone is busy and for complete convenience, selected small items can be delivered to store FREE OF CHARGE for collection. (N.B Only available to arrange in store).

 

Express Delivery Options: (smaller items only)

Express (next day between 7:30am - 6:30pm)

Only £5.00

Express Plus (next day between 7:30am - 12:00 noon)

Only £10.00

FREE Online Delivery

FREE

 

Express

If your item is suitable for carrier delivery we'll usually get it to you the next working day (excluding Bank Holidays), or any future working day of your choice, if you order in-store, online or over the phone before 2pm (deliveries will be made between 7.30am and 6.30pm)*. We've designed this service to cover over half of our products so you can now receive your dream bathroom even quicker. If you order on a Friday, Saturday or Sunday before 2pm, we will deliver to you during Monday. Remember, you can also specify a different delivery address if you order online or in-store and have your order delivered to your workplace, a friend's place, etc. for your added convenience.

*Your delivery charge will be calculated by the total amount within your basket. Express delivery restrictions do apply to the following postcodes. Outside mainland Britain: prices available upon request in store.

 

Express Plus

This service has the same features as our Express service, but as we understand you are busy, we aim to deliver before 12 noon the next working day (excluding Bank Holidays), or on any future working day morning of your choice, if you order before 2pm (deliveries will be made between 7.30am and 12 noon)*. On the day before your delivery you will receive an email confirming that your delivery has been shipped, and on the day of delivery you will be sent an email and text advising you of your one hour delivery timeslot. If the delivery date is not suitable you can use the links on the emails, or by reply to the text, to change the date that your order will be delivered. The emails will also provide you with links to track your orders progress through its delivery cycle.

*Your delivery charge will be calculated by the total amount within your basket. Express Plus delivery restrictions do apply to the following postcodes. Outside mainland Britain: prices available upon request in store.

 

Premium Home Delivery:

Order Value

Home Delivery Charge

£0 - £250

£15.00

£250 - £499

£25.00

£500 - £999

£35.00

£1000 +

£40.00

FREE Online Delivery

FREE

Many of our products, including baths and shower enclosures, require special handling due to their size and weight. To give a great customer experience, we've developed our Premium Home Delivery service which includes the following features:

• 2 people on the van: We will take extra care of your bathroom delivery.

• Choice of delivery dates: If all of your goods are in stock at our warehouse, you will be given a choice of delivery dates at the point of order.

• Reservation of stock: We will reserve your stock at the point of full order payment for complete peace of mind.

• 3-5 day lead time: Premium Home Deliveries are usually made within 3-5 working days.

• 3 hour time slot: We will call you the day before to confirm a 3 hour delivery window so you don't waste any unnecessary time waiting in (please note that the delivery may arrive slightly early).

• Call ahead: We will call you on the day of delivery when we are within 30 minutes of making your delivery.

• Room of choice: Our drivers will carry your order to the room of your choice where possible so no shifting of heavy boxes!

Delivery times are usually Monday to Friday (excluding Bank Holidays) 7.30am-6.30pm. We will confirm your 3 hour delivery time window the day before your delivery is made. If you have ordered any items requiring special handling, we will automatically arrange for your whole order to be delivered on our Premium Home Delivery service for complete peace of mind. At the time of order you can also specify a Premium Home Delivery, rather than an Express delivery, for your small items if you wish to benefit from the unique features of this service. Delivery availability and charges for orders outside mainland Britain or in the Highlands of Scotland may vary.

 

Store Collect: (Only available to arrange in store)

Store Collect (Selected smaller items only)

FREE

For your added convenience, we can deliver selected small items direct to your local store for collection at the store manager's discretion. As we deliver to our stores anyway, we are able to offer this service FREE OF CHARGE. Ask for details of your local store's delivery dates.

 

Check your delivery

At the point of delivery please check that the number of items delivered matches the number advised on the delivery note, so that the note can be amended prior to the delivery team's departure. We then recommend that you complete a full check of your items as soon as possible after delivery. Please open each box and check that everything is as ordered and appears in good condition. Bathstore offers a no quibble replacement policy for items incorrectly supplied or damaged in transit during our delivery. Please notify your store on your confirmation email within 14 days and we will arrange to put things right as fast as we can.