Customer Care

IMPORTANT CUSTOMER CARE COMMUNICATION

Liberty Bath Shower Screen (Straight and/or Curved)

Some customers may have purchased a Liberty Bath shower screen from us.

We have found that on a small number of occasions the hinge brackets supplied with the Liberty Bath Screen have been damaged as a result of poor installation. This has led to some screens becoming unstable months or years later. Having investigated cases where brackets have failed, we are satisfied that these result from poor installation, often a failure to follow the installation instructions. Although Bathstore cannot be responsible for poor installation, customer care is extremely important to us.We therefore want to take action to minimise the risk of injury to our customers through a screen collapsing because of a failure of a particular bracket, regardless of where any fault might lie.

It can be difficult to detect cases of mis-installation when the screen is in position and, as a precautionary measure, we are instigating a programme to replace, free of charge, all brackets of a particular type. There are two types of the hinge bracket, one is a single piece which is chrome plated, the other is two piece which is light grey with a chromed slide-on cover. We will be replacing all of the single piece brackets. These issues don’t affect the two piece light grey and chrome brackets or any other shower screens in the Bathstore range.

In the first instance we would like you to identify which type of hinge bracket you have on both curved and straight screens. There are two easy identifying features that differentiate the two types of bracket:

1) The cover of the two piece top hinge bracket can be slid off; the one piece top hinge bracket cannot (it has two screws passing all the way through the bracket).
2) The two piece bottom hinge bracket has a deep cut-out revealing the grey inner bracket; the one piece bottom hinge bracket has a smaller cut-out and all seen areas are chromed.
Please refer to the identification instructions on the following page to help with this. If you have the two piece type you don’t need to take any further action.

If you have the one piece type please either phone us on 0800 085 6144, or complete the form below so that we can contact you to arrange a convenient time for an engineer to visit you, replace the brackets, and ensure that the screen is secure.

If you are unable to positively identify which type of hinge bracket you have please click HERE to view the difference or contact us, on 0800 085 6144, and we will help you through this process.

In the event that the screen is not installed at your address, please provide the contact details for the property at which the screen is located.

We wish to thank you for your co-operation and apologise for any inconvenience. Bathstore takes customer care, the quality of its products and safety of its customers very seriously. If you have any queries please do not hesitate to contact Bathstore via email at liberty@bathstore.com or on Freephone 0800 085 6144.

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Yours sincerely,

Robert Shackle
Quality Assurance Manager