bathstore reviews

Your opinion matters

We actively seek customers' views on our products and services from not just one, but two, independent sources. Buying a new bathroom can be a difficult decision so, to help you decide we thought we'd share with you what some customers think about bathstore. We hope it will help you decide.

Feefo Reviews

(112035 reviews)

Date Rating Comment Company Comment
19 November 2017 At ordering point I was given full attention and helpful advice. The delivery was on the day specified but was quite a few hours late. Traffic issues. I was not informed until they were already late. Not helpful when you are staying in especially. Shower tray is damaged. Also, toilet ballcock etc missing - not so much of a problem with the latter but will have a serious knock on effect with the shower tray, being the only bathroom in the house!! Going into the showroom today to resolve the problem. Only problem is- plumber only available on few days and other tradesmen will now be held back, waiting for replacement. Wait and see
19 November 2017 They never answer the phone. Called 8 times and left messages on day and was not called back. When in store manager very helpful. Collected large radiator from Stuart in store, I carried it from the store room to may car. When it came to fitting it, I did not have the matching valves. My order wasn't checked so I had to return to the store again, as I couldn't get through on the phone again! Where the valves were in the store room near to where I had carried the radiator from. Next I ordered a vanity unit. I did. Receive a call when this was in store. I ordered some tiles. I was called to say they were in. When I picked them up, luckily I opened the package, wrong tiles. The sample had been mishandled and this was not noticed when they were ordered. They may be in now which has prompted this request fir a review, I did receive an earlier email asking me to check them? I have not yet been called by the store, thought I might get a call?
18 November 2017 Great service from Mstt
16 November 2017 I went into bathstore stafford to ask advice on the radiator valves that I required. I showed The manager in bathstore a photograph of the radiator that I needed the valves for and he stated he knew what I required and asked me if I wanted him to order them, he stated it was £10 delivery that he could not have them sent to store and it would have to be home delivery. I agreed and he ordered them, when they arrived they were the wrong ones, I took them back and the staff were quite rude telling me they were the ones I ordered, the manager who ordered them was not there and when I tried to explain to the female sales person that the manager stated these were the ones I needed but in actual fact they weren't she kept telling me they were the valves I required. She said she could order more with a further £10 delivery or give me a refund less the postage. I am rather dissatisfied with the way I was treated and that I had to pay £10 delivery and not told it would be non refundable if I had to return the item

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