Delivery

We have developed three great delivery service options to give you the maximum convenience and fastest possible delivery of your dream bathroom. 

 

Delivery services Details
Premium Home Delivery - For products that require special handling

£25 on orders of £0 - £249.99

£35 on orders of £250 - £499.99

£45 on order of £500 - £999.99

£50 on orders of £1000+

4 hour delivery window on your selected day between 8am and 8pm†

We deliver to a room of your choice

 

 

Many of our products, including baths and shower enclosures, require special handling due to their size and weight. To give a great customer experience, we’ve developed our Premium Home Delivery service which includes the following features:

 

2 people in the van

We will take extra care of your bathroom delivery.

 

Choice of delivery dates

If all of your goods are in stock at our warehouse, you will be given a choice of delivery dates at the point of order.

 

Reservation of stock

We will reserve the stock for up to 21 days after the full payment is made for complete peace of mind.

 

3-5 day lead time

Premium Home Deliveries are usually made within 3-5 working days.

 

4 hour time slot

You will receive an email and/or text between 48 and 12 hours before delivery, confirming the 4 hour delivery time window.

 

Room of choice

Our drivers will carry your order to the room of your choice where possible so no shifting of heavy boxes!

 

Delivery times are usually Monday to Friday (excluding Bank Holidays) 7.30am-8.00pm.

We will confirm your 4 hour delivery time window between 48 and 12 hours before delivery date.

If you have ordered any items requiring special handling, we will automatically arrange for your whole order to be delivered on our Premium Home Delivery service for complete peace of mind.

At the time of order you can also specify a Premium Home Delivery, rather than an Express delivery*, for your small items if you wish to benefit from the unique features of this service.

Deliveries are to mainland Britain only, and delivery availability and charges may vary to the north of Scotland (Highlands).

Express - For small items
£10

Next day between 7:30am and 6:30pm if you order by 3pm†

 

 

Delivered next working day (excluding Bank Holidays), or any future working day of your choice, dependent on your postcode.

Please check your Express delivery times with your local store if you live in one of the following postcode areas: AB, DD9 and DD10, FK17-21, G83, HS, IM, IV, KA27 and KA28, KW, PA, PH, TR, ZE.

This service covers over half of our products. If you order on a Friday, Saturday or Sunday before 3pm†, we will deliver to you during Monday.

Spare parts
£5

Next day between 7:30am and 6:30pm if you order by 3pm†

 

 

Delivered next working day (excluding Bank Holidays), or any future working day of your choice, dependent on your postcode.

Please check your Express delivery times with your local store if you live in one of the following postcode areas: AB, DD9 and DD10, FK17-21, G83, HS, IM, IV, KA27 and KA28, KW, PA, PH, TR, ZE.

If you order on a Friday, Saturday or Sunday before 3pm†, we will deliver to you during Monday. 

Spares not available online will be sent via Royal Mail.

 

Check your delivery

At the point of delivery please check that the number of items delivered matches the number advised on the handheld electronic device or the delivery note, so that your delivery can be recorded accurately. We recommend You complete a full check of all items within 30 days of the day after delivery. Please open each box and check that everything is as ordered and appears in good condition.

At bathstore we offer a no quibble replacement policy for items incorrectly supplied or damaged in transit during our delivery. Please notify your local store within 30 days and we will arrange to put things right as fast as we can.

Pre-assembled & flat packed

At bathstore we like to ensure you know exactly what you are getting. During our delivery service, some items may come pre-assembled, while others will come flat packed. Please see the list below to find out what applies to your order.

Pre-assembled: Watermark, Savoy, Steel Cabinets, Moonlight, Pathway, Openspace Mirrored Cabinets, DuoBox, Match, Polo, Lincoln, Slant, Portfolio Carcases, Transition, Linen

Flat Packed: MyPlan, Alpine Duo, Openspace (except mirrored cabinets), Mino, Cleveland, Vermont.

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*Not available online.

†Instore orders before 4pm.

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