We’re always here to help so if none of the below answers your query, please feel free to contact us.
Most of our products are supplied with care instructions, which detail how best to look after the product. In the main, all that is normally required is warm soapy water and a soft cloth. For mirrors and wooden furniture we recommend a cloth well wrung out in warm soapy water, and immediately after with a soft, dry, lint free cloth. In hard water areas, water left sitting on shower enclosures can result in water marks, so it would be advisable to dry after use. A squeegee would work well here.
Our enclosures and bath screens are designed to allow water to drain internally, so it is important that the drainage points are not compromised. To ensure this, the enclosures or screens should be fitted without any silicone sealant whatsoever. Once the enclosure or screen is fully fitted it can then be sealed, but on the outside only. The instructions supplied with each product illustrates where the sealant is to be applied with a bold black line.
The Fast Flow waste natively accepts 1 ½ inch push fit waste pipe. The black connector is an adapter that will convert from 1 ½ inch push fit to 1 ½ inch solvent weld pipe, which has a larger external diameter of 43mm.
The space behind bidets can be a little tight, and the correct choice of trap can make the installation much more straightforward. We have found, through experience, two traps that work really well. Both are made by McAlpine, and the first is an E10, which is a small compact bottle trap. The other is a P10, which is a shallow P trap. This is the better option if you really are limited for space, as it is a little more flexible. The codes give are McAlpine codes, and most good plumbers merchants will be able to help with these.
At first glance, this would appear to be an issue, particularly when dry fitting prior to installation, as pan connectors can sometimes slip off. However, as all our pans are required to be fixed in place, and most fitters use rigid connectors, this cannot happen once everything is fully fitted. To alleviate any concerns, there is also a pan connector that we can recommend, and that will not slip off. It is a Multikwik MK2, and this has a shorter connector, and a denser rubber fitting within it that can really grip onto the spigot.
Our furniture is designed to be water resistant, and if fitted and treated correctly will usually give many years of good service. To ensure this, the furniture should be sealed correctly, so the junctions between the furniture and the sanitary ware, and the junctions between the furniture and the walls should be sealed with silicone sealant. This will prevent water from penetrating the gaps between, where it would likely remain sitting for periods of time. If the furniture does have standing water left on it, we would always recommend that this be dried off.
The majority of our seats are now quick release and top fixed, so gone are the days when you needed to be a contortionist to access the underside of the WC pan. If you have one of this style seats, the first thing that you need to do is to remove the seat and lid. To allow this, the seat will have one or two buttons. Press these in and lift the seat and lid off. You will then be left with a metal bar with two pins coming from the top of it. The metal cover will simply prise off, exposing a plastic fitting and two screws. To adjust, loosen the screws slightly, make the adjustment and retighten the screws fully. It is then a simple matter to pop the cover and seat back on.
We carry a wide range of spare parts for our products, if you can’t find the right part online, call or visit your local bathstore branch to order your spare part. Stock is held in our central warehouse and is dispatched via first class post or courier dependent on the product.
There are two options available to you here. If you have a solid masonry wall, then all you will require is a set of Fischer bolts. These are double ended fittings; one end is screwed into the wall using the included wall plugs. This will leave you with two threaded bolts protruding from the wall. The basin is offered up over these bolts and secured using the washers and nuts provided in the kit. The other option is a basin frame. These are secured to the floor and wall, and are faced with board and tiles etc. to finish. The advantage to this for installation is that they also contain water and waste fittings, which make the installation a little more straightforward.
A wall hung pan will require an S-Frame to support it. This frame is secured to the wall and floor, and has all the required fittings to hang the pan. It also will have the soil connector, which can be clamped in position, and also a clamp to hold the flush pipe from the concealed position in the correct position. The frame would normally be faced with board and tiles to finish, though we also now have the option to put the frame inside furniture to increase the options for your bathroom.
The likelihood is that the cartridge needs cleaning to remove any debris or limescale from the interior. Please refer to the Installation instructions originally supplied or these are also available on our website.
Our home deliveries are made between 7.30am and 8pm, two days before your delivery we will notify you of your four-hour time slot. Unfortunately, we cannot specify a time slot for your delivery.
We are happy to refund or exchange items up to 14 days from the day after your delivery should they have a fault, or if the wrong item has been delivered.
Contact your local store you purchased through or our customer service team.
Please see information regarding guarantees on our Terms and Conditions page
It is important that you notify us of any access restrictions that may affect our ability to make a delivery to your property. Deliveries are made using a vehicle that is larger than a standard bin lorry, if you feel this may not be appropriate please ensure you make the store aware so alternative arrangements can be made.
Please contact the store on the details above no later than 2pm 7 days prior to your agreed delivery date. Any request made after this time will incur an administration charge of £47.50.
We recommend not to book a tradesman until after your delivery. If you have already booked a tradesman, please allow 7 days between delivery and the start of your installation.
Our professional delivery team will take your delivery and place it in the room of your choice (up to the 2nd floor), please ensure there are no health and safety issues such as extensive building works as we may not be able to proceed with the delivery. Our delivery team will count the boxes with you to ensure the order is complete, you will need to agree the quantities and sign to accept the goods. You must ensure you report any shortages to the driver.
Please open each box and remove the protective film to ensure it is in good condition, you have 14 days from day of delivery to report a claim for damages, visible faults or incorrect products to our customer service team. They can be reached through our contact us page on our website at the top right-hand corner of our home page or call 03332 412 701. We will consider a claim if the product is in its original packaging and the product has not been fitted. While we appreciate speed of resolution is important, we do not accept liability for additional costs incurred while a claim is being resolved.