FAQs
We know buying a new bathroom can be daunting so we’ve decided to collate a list of answers to the most frequently asked questions about our products. Hopefully this should put you in the right direction!
How should I clean my bathstore products?
Most of our products are supplied with care instructions, which detail how best to look after the product. In the main, all that is normally required is warm soapy water and a soft cloth. For mirrors and wooden furniture we recommend a cloth well wrung out in warm soapy water, and immediately after with a soft, dry, lint free cloth. In hard water areas, water left sitting on shower enclosures can result in water marks, so it would be advisable to dry after use. A squeegee would work well here.
How should I seal my shower enclosure and bath screen?
Our enclosures and bath screens are designed to allow water to drain internally, so it is important that the drainage points are not compromised. To ensure this, the enclosures or screens should be fitted without any silicone sealant whatsoever. Once the enclosure or screen is fully fitted it can then be sealed, but on the outside only. The instructions supplied with each product illustrates where the sealant is to be applied with a bold black line.
The available space behind my bidet is a little restrictive, is there a trap that you can recommend that will fit?
The space behind bidets can be a little tight, and the correct choice of trap can make the installation much more straightforward. We have found, through experience, two traps that work really well. Both are made by McAlpine, and the first is an E10, which is a small compact bottle trap. The other is a P10, which is a shallow P trap. This is the better option if you really are limited for space, as it is a little more flexible. The codes give are McAlpine codes, and most good plumbers merchants will be able to help with these.
I see that some of your WCs are following the current trend for shorter, tapered soil spigots; won’t this make the WC more difficult to fit?
At first glance, this would appear to be an issue, particularly when dry fitting prior to installation, as pan connectors can sometimes slip off. However, as all our pans are required to be fixed in place, and most fitters use rigid connectors, this cannot happen once everything is fully fitted. To alleviate any concerns, there is also a pan connector that we can recommend, and that will not slip off. It is a Multikwik MK2, and this has a shorter connector, and a denser rubber fitting within it that can really grip onto the spigot.
I really like the look of your furniture options, but I am concerned at the thought of having wooden furniture in a bathroom, as wood and water normally do not mix. What do you advise?
Our furniture is designed to be water resistant, and if fitted and treated correctly will usually give many years of good service. To ensure this, the furniture should be sealed correctly, so the junctions between the furniture and the sanitary ware, and the junctions between the furniture and the walls should be sealed with silicone sealant. This will prevent water from penetrating the gaps between, where it would likely remain sitting for periods of time. If the furniture does have standing water left on it, we would always recommend that this be dried off.
What do I need to wall hang my basin?
There are two options available to you here. If you have a solid masonry wall, then all you will require is a set of Fischer bolts. These are double ended fittings; one end is screwed into the wall using the included wall plugs. This will leave you with two threaded bolts protruding from the wall. The basin is offered up over these bolts and secured using the washers and nuts provided in the kit. The other option is a basin frame. These are secured to the floor and wall, and are faced with board and tiles etc. to finish. The advantage to this for installation is that they also contain water and waste fittings, which make the installation a little more straightforward.
I like the look of the wall hung WCs, how do these work?
A wall hung pan will require an S-Frame to support it. This frame is secured to the wall and floor, and has all the required fittings to hang the pan. It also will have the soil connector, which can be clamped in position, and also a clamp to hold the flush pipe from the concealed position in the correct position. The frame would normally be faced with board and tiles to finish, though we also now have the option to put the frame inside furniture to increase the options for your bathroom.
My tap is dripping how do I fix this?
The likelihood is that the cartridge needs cleaning to remove any debris or limescale from the interior. Please refer to the Installation instructions originally supplied or these are also available on our website.
What time/when will my delivery be made?
Our home deliveries are made between 7.30am and 8pm, two days before your delivery we will notify you of your four-hour time slot. Unfortunately, we cannot specify a time slot for your delivery.
How do I return an item for a refund within the 14 days?
We are happy to refund or exchange items 30 days from the day after your delivery when they are returned in the original/undamaged packaging. We will arrange collection from your home at a cost of £50 which will be deducted from the value of the refund once the good have been receipted into our warehouse.
Contact your local store you purchased through or our customer service team.
How long is my product guaranteed for?
Please see information regarding guarantees on our Terms and Conditions page.
What do you need to know about my address?
It is important that you notify us of any access restrictions that may affect our ability to make a delivery to your property. Deliveries are made using a vehicle that is larger than a standard bin lorry, if you feel this may not be appropriate please ensure you make the store aware so alternative arrangements can be made.
Who do I contact to amend my order or change my delivery date after making a purchase?
We encourage you to check your order in full with your designer prior to payment to ensure everything is correct. We cannot make changes to an order once it has been placed, we can however, cancel your order and raise a new order for you if you have not booked your delivery. This will require a refund which will be paid centrally via cheque (this can take up to 28 days) and a new payment to be taken again. If you have booked your delivery, then we cannot make any amends. If you need to move your delivery date once it has been booked, then please contact the number on your booking text to arrange this.
When should I book my tradesmen to start my installation?
We recommend not to book a tradesman until after your delivery. If you have already booked a tradesman, please allow 7 days between delivery and the start of your installation.
What happens on the day of my delivery?
Our professional delivery team will take your delivery and place it in the room of your choice (up to the 2nd floor), please ensure there are no health and safety issues such as extensive building works as we may not be able to proceed with the delivery. Our delivery team will count the boxes with you to ensure the order is complete, you will need to agree the quantities and sign to accept the goods. You must ensure you report any shortages to the driver.
What happens after my delivery?
Please open each box and remove the protective film to ensure it is in good condition, you have 7 days from day of delivery to report a claim for damages, visible faults or incorrect products to our customer service team. They can be reached through our contact us page on our website at the top right-hand corner of our home page or call 03332 412 701. We will consider a claim if the product is in its original packaging and the product has not been fitted. While we appreciate speed of resolution is important, we do not accept liability for additional costs incurred while a claim is being resolved.
