Our showrooms are now open. Our showrooms in Scotland are now open for appointments only.

Easy returns and collections


Due to the current circumstances we are unable to accept returns for items bought in store. Once our stores reopen for business, we will extend the returns period by 30 days.

If you purchased online, where product(s) have not been installed and you are unhappy with the product(s), for whatever reason, you should contact us within 30 days from the date on which the product(s) were received. For larger items bought online we cannot currently accept returns but will offer an extended returns period.

In the unlikely event that you encounter a problem with a bathstore product, please contact us

See our Terms & Conditions